Customer-First Approach for Success
Shawn Chow, founder of Instawash Laundry Services in Singapore, emphasised the importance of creating a co-developing environment where customer benefits are prioritised.
“Don’t compete on prices; make sure a co-developing environment where customer benefits come first (clean, neat, and of value).”
His approach underscores the value of customer-centric services, which not only ensure loyalty but also drive long-term profitability.
From "Will laundromats become the next big thing in Vietnam?" published on Vietnam Investment Review, September 27, 2024.
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Bad Launderette Behaviour Just Won't Wash.
Instawash Laundry Services, which has helped more than 20 businesses to set up laundry shops, has noticed some non-customers using their coin wash outlets as eating areas or reading corners, switching on the fans for their own comfort.
At least once a week, mischievous children turn the shops into "playgrounds", said Mr Shawn Chow, the firm's director.
"Some kids would sit on the dryer, or try to squeeze inside the machines. Others would play around with the machine buttons."
At least once a week, mischievous children turn the shops into "playgrounds", said Mr Shawn Chow, the firm's director.
"Some kids would sit on the dryer, or try to squeeze inside the machines. Others would play around with the machine buttons."
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